Currently we are only shipping to the USA. Once we get everything in place we will expand to international shipping.
How long does it take you to send my package?
We typically can get your package to the carrier in 2-3 buisness days, sometimes next day, depending on our day jobs!
If you ordered one of the made to order pieces, it will ship as soon as it is completed. Typically it can take 3-4 weeks to complete an item, sometimes it will be sooner than that. Pottery can be tricky at times, if there are any delays, we will communicate that to you. If you ever want to check in on your item, please reach out to us through the contact page.
Which carrier do you use?
We use UPS and USPS for most our shipping.
What is your return/exchange policy?Returns are not accepted at this time. Exchanges are accepted however customers are responsible for exchange shipping costs.
Should you have any issues with your order please contact us throught the contact page.
Do you do custom orders?YES! We can do custom orders. If you have something you are looking for, please reach out to us. If we agree on a custom order, timeline and cost, we require a 50% deposit to start and full payment before delivery.
Can I pick up my order locally?
Yes you can, please reach out to us through the contact page if you desire this option. We will agree on a location and refund the shipping. Currently we are unable to make local pick up an option on our website, but we are working toward getting there.
Are all these pots handmade by you?
YES! Everything on the website was handmade by either Beth or Heidi. We do the entire pottery process on our property, including kiln firing.
Have a question? Please reach out to us, we would be happy to answer any questions you may have.